Flight Overbooking with AeroMéxico: What You Need to Know

AeroMéxico is one of the leading airlines in Latin America, connecting Mexico to destinations worldwide. While the airline offers excellent services, overbooking is a common industry practice that sometimes leaves passengers stranded at the airport. If you’ve been denied boarding because of an overbooked flight, you may be entitled to compensation under European Regulation EC261/2004.

Why Does AeroMéxico Overbook Flights?

Overbooking happens when an airline sells more tickets than available seats, expecting some passengers to miss their flights. However, when all booked passengers show up, some travelers are left without a seat. While this is legal, airlines must compensate affected passengers if they are denied boarding involuntarily.

If this happened to you on an AeroMéxico flight departing from an EU country, you may be eligible for compensation of up to €600.

Your Rights If Your AeroMéxico Flight Is Overbooked

Under EC261/2004, if you were involuntarily denied boarding, you are entitled to:

• A refund or an alternative flight to your destination.

• Meals and refreshments while waiting.

• Hotel accommodation (if your new flight departs the next day).

• Transport to and from the hotel, if applicable.

• Financial compensation, unless you voluntarily gave up your seat.

Compensation Breakdown

If you were denied boarding against your will, you could claim:

• €250 for flights up to 1,500 km (e.g., Mexico City to Guadalajara).

• €400 for flights between 1,500 and 3,500 km (e.g., Mexico City to Miami).

• €600 for flights over 3,500 km (e.g., Paris to Mexico City).

What to Do If Your AeroMéxico Flight Is Overbooked

1. Ask About Alternative Flights

AeroMéxico must rebook you on the next available flight. If not, check for flights with LATAM, Iberia, or American Airlines.

2. Consider Nearby Airports

If your flight from Mexico City (MEX) was overbooked, check flights from Toluca International Airport (TLC). If departing from Madrid, look at flights from Barcelona (BCN) or Lisbon (LIS).

3. Know Your Right to Compensation

If you did not volunteer to give up your seat, you are legally entitled to compensation. Request a written statement confirming that you were denied boarding due to overbooking.

4. Keep Receipts for Expenses

If AeroMéxico does not provide meals or accommodation, keep receipts to claim reimbursement later.

Can You Refuse to Give Up Your Seat?

If AeroMéxico asks for volunteers to give up their seats in exchange for vouchers or upgrades, you can decline. If you refuse and are still denied boarding against your will, you are entitled to monetary compensation.

Tip: Airlines often offer travel vouchers instead of cash, but you don’t have to accept them. Cash compensation is your right under EU law.

How to Claim Compensation for AeroMéxico Overbooking

Step 1: Check Your Eligibility

Use the Trouble Flight Compensation Calculator to verify if you qualify for compensation. You’ll need:

• Your flight details (date, number, and route).

• Proof of denied boarding.

Step 2: Submit Your Claim

If eligible, Trouble Flight will handle your claim, negotiating directly with AeroMéxico.

Step 3: Receive Your Compensation

If your claim is successful, you’ll receive your payout directly. Trouble Flight works on a no-win, no-fee basis.

How to Avoid Getting Bumped on an Overbooked Flight

• Check-in Early: Passengers who check in last are more likely to be bumped.

• Book Directly with the Airline: Third-party bookings may have lower boarding priority.

• Choose Business or Premium Economy: Economy passengers are the first to be bumped.

• Join the Airline’s Frequent Flyer Program: Loyalty members are often prioritized.

Final Thought

If you were denied boarding due to an overbooked AeroMéxico flight, you don’t have to accept the inconvenience without compensation. Check your eligibility today and claim what you’re entitled to!