Flight Overbooking in Graubünden – Your Rights & Compensation

Flight overbooking is an unfortunate reality, even in a picturesque region like Graubünden. Whether you're departing from the small but vital regional airports or connecting via Zurich, being denied boarding due to overbooking can disrupt your travel plans. If this happens, you may be eligible for compensation under European regulations.

Understanding Flight Overbooking in Graubünden

Graubünden is known for its breathtaking alpine landscapes, world-class ski resorts, and cultural heritage. However, its air travel infrastructure is limited compared to major Swiss hubs. Airports like Samedan (Engadin Airport) primarily cater to private and seasonal flights, meaning commercial passengers often rely on Zurich Airport (ZRH) or Friedrichshafen Airport (FDH) in Germany.

Despite its smaller size, overbooking can still affect travelers departing from Graubünden. Airlines oversell tickets, assuming some passengers won’t show up. But when all ticket holders arrive, some get bumped from their flight involuntarily. If this happens to you, there are steps you should take immediately.

Steps to Take If You Are Denied Boarding Due to Overbooking

1. Don’t Accept Vouchers Too Quickly

Airlines often offer travel vouchers or miles instead of cash compensation. However, under EU Regulation EC 261/2004, you are entitled to cash compensation of up to €600. Accepting a voucher may waive your rights to this money.

2. Check Alternative Flights from Nearby Airports

If you’re stuck due to overbooking, look for flights from:

• Zurich Airport (ZRH): The largest airport in Switzerland, about 2 hours from Graubünden by train or car.

• Friedrichshafen Airport (FDH): Located in Germany but accessible from Graubünden, sometimes offering alternative routes.

• Milan Malpensa (MXP): If heading to Italy or beyond, Milan may provide additional options, about 3 hours by train.

3. Request a Written Statement from the Airline

Always ask for written confirmation stating that you were denied boarding due to overbooking. This document will be crucial for your claim.

4. Keep All Your Travel Documents

Save your boarding pass, ticket confirmation, and any receipts for additional expenses you incur (such as food or accommodation). You may be entitled to reimbursement for these costs.

Can You Get Compensation for an Overbooked Flight in Graubünden?

Yes! Under EU Regulation EC 261/2004, if you are involuntarily denied boarding due to overbooking, you may receive:

• €250 for flights up to 1,500 km

• €400 for flights between 1,500 km and 3,500 km

• €600 for flights over 3,500 km

Most flights from Graubünden are short- or medium-haul, meaning compensation usually falls between €250 and €400 per passenger. However, if you were connecting via Zurich or another hub for a long-haul flight, you may be entitled to the full €600.

How to Travel to an Alternative Airport If Your Flight from Graubünden Is Overbooked

If you need to rebook from another airport, here’s how you can reach nearby hubs:

• Zurich Airport (ZRH): The easiest option, with direct train connections from Chur taking about 2 hours.

• Friedrichshafen Airport (FDH): Reachable via train and ferry across Lake Constance, around 2.5 hours.

• Milan Malpensa (MXP): If your next best flight option is in Milan, take a train via Lugano or rent a car for a scenic 3-hour drive.

Exploring alternative airports can sometimes get you to your destination faster than waiting for the airline’s next available flight.

Why Airlines Overbook Flights in Graubünden

Overbooking is a common practice because airlines aim to maximize occupancy rates, assuming some passengers won’t show up. However, when no-shows don’t happen, airlines must decide who gets bumped. In small airports like those in Graubünden, where alternative flights are scarce, this can cause major delays for passengers.

What If the Airline Offers You a Different Flight?

If the airline offers an alternative flight and it gets you to your destination:

• Within 2 hours: You may not be eligible for compensation.

• More than 3 hours later: You are entitled to the full compensation amount.

Even if you accept the alternative flight, you can still claim compensation if your arrival is significantly delayed.

What If You Voluntarily Give Up Your Seat?

If you voluntarily accept compensation and give up your seat, you typically waive your right to EC 261 compensation. However, you can negotiate for additional benefits such as:

• Hotel accommodation if your alternative flight is the next day

• Meal vouchers

• Upgrade to business class on the next available flight

How to File a Compensation Claim for an Overbooked Flight in Graubünden

Step 1: Confirm Your Eligibility

You can claim compensation if:

• Your flight departed from an EU airport (including Switzerland).

• You were denied boarding involuntarily due to overbooking.

• The airline did not provide an alternative flight within 2 hours.

Step 2: Gather Evidence

Make sure you have:

• A boarding pass or ticket confirmation

• Written confirmation from the airline stating the reason for denied boarding

• Receipts for any additional expenses (food, hotel, transport)

Step 3: Submit Your Claim

Airlines may delay or reject compensation claims. Instead of dealing with the hassle, let Trouble Flight handle the process for you. Our experts will ensure you get the maximum compensation available.

Additional Tips to Avoid Flight Overbooking Issues in Graubünden

• Check in early: Passengers who check in late are more likely to be bumped from an overbooked flight.

• Book direct flights: Overbooking is more common on connecting flights.

• Join airline loyalty programs: Frequent flyers are often given priority when flights are oversold.

• Know your rights: Understanding EC 261 ensures you don’t settle for less than you’re entitled to.

Claim Your Compensation Today!

Don’t let flight overbooking in Graubünden ruin your travel plans. If you were denied boarding, you could be eligible for up to €600 in compensation. Let Trouble Flight handle your claim while you focus on reaching your destination. Start your claim now!