Flight Delayed Singapore Airlines – What You Need to Know and How to Get Compensated

Flying with Singapore Airlines is usually a pleasure—one of those rare experiences where comfort, service, and efficiency are expected. But no matter how premium the airline, delays still happen. And when they do, it can wreck your day, your plans, and your peace of mind.

Whether you were delayed on a long-haul from Frankfurt to Singapore, a short hop from Milan, or a transcontinental journey with a stopover, the time you lose matters. The good news? You may be entitled to up to €600 in compensation, and Trouble Flight is here to help you get it.

How Singapore Airlines Handles Delays

Singapore Airlines operates a huge global network, with a fleet of modern aircraft like the Airbus A350 and Boeing 777. They’re regularly ranked among the top airlines in the world.

But even they aren’t immune to disruptions caused by:

• Technical issues

• Crew availability

• Weather problems

• Airport congestion

• Delays from previous flights

Sometimes they’ll keep you updated. Other times, you’ll find out your flight is delayed when you’re already at the gate. That’s when it helps to know your rights and what steps to take next.

Understanding Your Rights Under EU Regulation EC261

Even though Singapore Airlines is based in Asia, EU Regulation 261/2004 applies if:

• Your flight departed from an EU country (like Amsterdam, Munich, Rome, etc.)

This means you’re protected even if you’re flying on a non-EU airline, as long as your flight took off from the European Union.

So if your Singapore Airlines flight from Paris to Singapore was delayed by 3 hours or more, you're likely entitled to compensation.

How Much Can You Claim for a Delayed Flight?

The amount of compensation depends on the length of the delay and the distance of the flight:

• €250 – Flights up to 1,500 km delayed 3+ hours

• €400 – Flights between 1,500 km and 3,500 km delayed 3+ hours

• €600 – Flights over 3,500 km delayed 3+ hours

Most flights operated by Singapore Airlines from Europe to Asia fall into the €600 bracket.

Note: If your flight is delayed less than 3 hours at arrival, you’re probably not eligible. It’s the arrival delay that counts—not the departure.

What to Do If Your Singapore Airlines Flight Is Delayed

Here’s how to handle the situation:

• Get proof of the delay: Screenshot delay messages, take photos of departure boards, or ask the gate agent for written confirmation.

• Ask for assistance: If you're delayed more than 2 hours, the airline must provide you with meals, drinks, and access to communication.

• If overnight: They must provide hotel accommodation and transportation to/from the hotel.

• Don’t throw away your boarding pass: It’s key to your compensation claim.

Missed Your Connection Because of a Delay?

If you booked your journey under a single booking (even with different airlines), and the delay on a Singapore Airlines flight caused you to miss your connection, you could be eligible for compensation if the first leg started in the EU.

Example:

• Milan → Singapore → Sydney

If your flight from Milan to Singapore was delayed and you missed the connecting flight to Sydney, EC261 still applies. Document everything!

What If Singapore Airlines Blames the Weather?

Airlines often cite "extraordinary circumstances" to avoid paying compensation. And yes, certain weather events do qualify.

However, not every excuse counts. For example:

• Lightning on a sunny day? Unlikely.

• Fog in Singapore but not in Frankfurt? Questionable.

• Technical issues or crew delays? Not valid as extraordinary.

That’s where Trouble Flight steps in. We analyze your flight’s history, weather reports, and data to determine if the airline’s excuse holds up. If it doesn’t, we fight for your money.

Alternative Routes When You're Stuck

If your flight is delayed by several hours or even rescheduled to the next day, you don’t have to just sit there.

You can ask to be rebooked on other airlines that serve similar routes:

• Frankfurt to Singapore → Try Lufthansa, Emirates (via Dubai), or Qatar Airways (via Doha)

• Rome to Singapore → Check Etihad Airways or Turkish Airlines

Also, check neighboring airports: Zurich, Vienna, or Milan could have better options than your original departure airport.

Tip: Use apps like FlightConnections or Google Flights to explore fast alternatives and present them to the airline for faster rebooking.

Trouble Flight Makes Claiming Easy

Here’s the deal: you can try contacting Singapore Airlines yourself, sending a long email, and waiting weeks (or months) for a vague reply.

Or you can use Trouble Flight.

• Use our Compensation Calculator – just input your flight info

• We’ll tell you if your delay qualifies under EU law

• If yes, we handle everything: claims, legal steps, negotiations

Our fees?

• 25% + VAT for successful claims

• 50% including VAT if court action is needed

• If we don’t win? You pay nothing

No risk. No paperwork. Just results.

Traveling With Kids or Elderly Passengers?

Good news: compensation is per passenger. So if your kids had their own seat, they’re entitled to compensation too.

Even infants with a paid ticket can count toward a claim. Make sure you submit all names and ticket details when filling in the claim form.

Does a Short Delay Qualify?

Unfortunately, delays under 3 hours (at arrival) don’t qualify for EC261 compensation.

However, you are still entitled to assistance after 2 hours of waiting:

• Free meals and drinks

• Hotel accommodation if overnight

• Two phone calls or internet access

Still worth documenting your experience. Sometimes those delays stretch longer than expected.

Singapore Airlines Codeshares – Who’s Responsible?

Sometimes your flight is operated by a different airline (e.g., Lufthansa, Air New Zealand). If the delayed flight was operated by Singapore Airlines, they are responsible—even if you booked via another airline.

Trouble Flight checks this automatically when you submit your flight details.

Tips to Avoid Trouble Next Time

While you can’t always avoid delays, a few tricks can help:

• Book early flights – delays tend to accumulate later in the day

• Avoid tight layovers – give yourself buffer time between connections

• Travel with essentials in your carry-on in case of long delays

• Download the airline’s app for live updates and quicker rebooking

Don’t Just Accept the Delay—Do Something

Delays happen. But that doesn’t mean you’re powerless. If you were supposed to arrive home or start a vacation—and your flight got you there 3 hours late or more—you may be owed money. A lot of it.

You don’t need to become a legal expert. That’s what Trouble Flight is for.

Use the calculator, upload your info, and let us fight for your compensation while you move on with your life.

Airlines count on you giving up. We count on helping you win.