Flight Delayed with AeroMéxico? Here’s What You Need to Know

AeroMéxico is Mexico’s largest airline, connecting North America, South America, Europe, and Asia. While the airline maintains a strong reputation, flight delays can still happen due to technical issues, air traffic congestion, or operational problems. If your AeroMéxico flight was delayed for at least three hours, you may be entitled to compensation under European Regulation EC261/2004.

Why Do AeroMéxico Flights Get Delayed?

Flight delays happen for various reasons, some within the airline’s control and others beyond it. Common causes include:

• Technical issues: Unplanned aircraft maintenance or mechanical failures.

• Crew shortages: Last-minute scheduling conflicts affecting flight operations.

• Air traffic congestion: Busy airports like Mexico City (MEX), Madrid (MAD), and New York (JFK) often experience bottlenecks.

• Weather disruptions: Thunderstorms, hurricanes, or extreme temperatures affecting flight safety.

• Strikes or industrial action: Either within the airline or at the airport.

If the delay was caused by technical or operational failures, you may be entitled to compensation. However, extraordinary circumstances such as severe weather or security risks may exempt AeroMéxico from paying compensation.

What Are Your Rights If Your AeroMéxico Flight Is Delayed?

If your flight was delayed for three hours or more upon arrival, and the reason was within AeroMéxico’s control, you could claim compensation based on the flight distance:

• €250 for flights up to 1,500 km (e.g., Mexico City to Monterrey)

• €400 for flights between 1,500 and 3,500 km (e.g., Mexico City to Miami)

• €600 for flights over 3,500 km (e.g., Paris to Mexico City)

Additional Passenger Rights

If your delay exceeds two hours for short-haul flights or four hours for long-haul flights, AeroMéxico must provide:

• Meals and refreshments

• Two free calls, emails, or messages

• Hotel accommodation if your delay requires an overnight stay

• Transportation to and from the hotel

Stuck at the Airport? Here’s What to Do

A long delay at the airport can be frustrating, but here’s how you can manage the situation:

1. Check for Alternative Flights

If your delay is excessive, consider alternative airlines. LATAM, American Airlines, or Iberia may have flights on the same route.

2. Look for Nearby Airports

If you’re delayed at Mexico City (MEX), check flights from Toluca (TLC). If you’re in Madrid, consider flights from Barcelona (BCN) or Lisbon (LIS).

3. Request Assistance

If your flight is significantly delayed, AeroMéxico must provide assistance. If they fail to do so, keep all receipts—you can claim reimbursement later.

4. Keep All Travel Documents

Save your boarding pass, delay notifications, and any receipts. These will be essential when filing a compensation claim.

How to Claim Compensation for an AeroMéxico Flight Delay

Step 1: Check Your Eligibility

Use the Trouble Flight Compensation Calculator to check if your flight qualifies. You’ll need:

• Flight number and route

• Date of travel

• Delay duration

Step 2: Submit Your Claim

If eligible, Trouble Flight will handle your claim, negotiating directly with AeroMéxico.

Step 3: Get Paid

If your claim is successful, compensation will be transferred directly to your account. Trouble Flight operates on a no-win, no-fee basis, meaning you only pay a commission if we win your case.

How to Avoid Flight Delays with AeroMéxico

While some delays are inevitable, here are some tips to reduce your risk:

• Book early morning flights: Flights departing in the morning are less likely to be delayed.

• Check flight status before leaving: Use AeroMéxico’s website or flight tracking apps for real-time updates.

• Choose major airports: Large hubs like Mexico City (MEX) have better backup options.

• Fly direct when possible: Layovers increase the chances of disruption.

• Join a frequent flyer program: Loyalty members may receive priority assistance.

Final Thought

If your AeroMéxico flight was delayed for more than three hours, you may be entitled to compensation. Check your eligibility today and claim what you’re owed!