Flight Cancelled with AeroMéxico? Here’s What You Need to Know

AeroMéxico is Mexico’s flagship airline, offering domestic and international flights to destinations in North America, South America, Europe, and Asia. While it prides itself on service and reliability, flight cancellations can still happen. Whether due to operational issues, technical failures, or air traffic disruptions, a cancelled flight can throw your plans into chaos. The good news? You may be entitled to compensation under European Regulation EC261/2004 or the Montreal Convention. Let’s break it all down for you.

Why Do AeroMéxico Flights Get Cancelled?

There are several reasons why an AeroMéxico flight might be cancelled, some within the airline’s control and others beyond it. Common causes include:

• Operational Issues: Crew shortages, scheduling conflicts, or aircraft availability problems.

• Technical Problems: Unplanned maintenance or mechanical failures.

• Weather Disruptions: Hurricanes, thunderstorms, or heavy snowfall affecting flight schedules.

• Air Traffic Control Delays: Congestion in major hubs like Mexico City (MEX), Madrid (MAD), or New York (JFK).

• Strikes or Industrial Action: Either within the airline or affecting airport operations.

• Government Restrictions: Unexpected airspace closures or travel bans.

If the cancellation was due to a reason within AeroMéxico’s control, such as technical or operational failures, you could be eligible for compensation. However, cancellations due to extraordinary circumstances, such as severe weather or security threats, may not qualify.

What Are Your Rights If Your AeroMéxico Flight Is Cancelled?

Under EC261/2004, if your flight departed from Europe or was operated by an EU-based airline, you have several rights:

• A refund or rebooking on another flight.

• Meals and refreshments if the new flight departs later.

• Hotel accommodation if you’re stranded overnight.

• Transportation to and from the hotel, if applicable.

• Financial compensation, if eligible.

Compensation Breakdown

If your AeroMéxico flight was cancelled less than 14 days before departure, and it wasn’t due to extraordinary circumstances, you may claim:

• €250 for flights up to 1,500 km (e.g., Madrid to Barcelona).

• €400 for flights between 1,500 and 3,500 km (e.g., Mexico City to Miami).

• €600 for flights over 3,500 km (e.g., Paris to Mexico City).

If AeroMéxico offers an alternative flight that arrives only slightly later than your original one, the compensation might be reduced by 50%.

What to Do If Your AeroMéxico Flight Is Cancelled

1. Check for Alternative Flights

If AeroMéxico can’t offer a suitable replacement flight, consider checking LATAM, Iberia, or American Airlines, which may have flights on the same route.

2. Explore Nearby Airports

If your flight from Mexico City (MEX) was cancelled, check if flights are available from Toluca International Airport (TLC). If departing from Madrid, consider flights from Barcelona (BCN) or Lisbon (LIS).

3. Request Assistance

If your delay is significant, AeroMéxico must provide food, drinks, and accommodation. If they refuse, keep your receipts—you can claim reimbursement later.

4. Save Your Travel Documents

Keep your boarding pass, cancellation notice, receipts, and booking confirmation. These are essential for filing a compensation claim.

How to Claim Compensation for a Cancelled AeroMéxico Flight

Step 1: Check Your Eligibility

Use the Trouble Flight Compensation Calculator to see if your cancelled flight qualifies. You’ll need:

• Your flight number and route.

• The date of travel.

• Confirmation that the airline cancelled the flight.

Step 2: Submit Your Claim

If eligible, Trouble Flight will handle your claim, negotiating directly with AeroMéxico.

Step 3: Receive Your Compensation

If successful, you’ll receive your compensation directly. Trouble Flight operates on a no-win, no-fee basis, meaning you only pay a commission if we win your case.

How to Avoid AeroMéxico Flight Cancellations

While some cancellations are unavoidable, here are tips to reduce the chances of being affected:

• Book Direct Flights: The fewer connections, the lower the risk of a disrupted journey.

• Choose Major Hubs: Flights from larger airports like Mexico City (MEX) or Madrid (MAD) are less likely to be cancelled than smaller ones.

• Check Flight Status Before Leaving: Use AeroMéxico’s website or flight-tracking apps for real-time updates.

• Fly Early in the Day: Morning flights have a lower risk of cancellation compared to evening departures.

• Sign Up for Flight Alerts: Receive instant updates on any schedule changes.

Final Thought

A cancelled AeroMéxico flight doesn’t have to mean losing time and money. If your flight was cancelled under the right conditions, you could be owed up to €600 in compensation. Check your eligibility today and claim what you’re entitled to!