Dortmund, a vibrant city in western Germany, is home to Dortmund Airport (DTM), a growing hub for budget airlines and regional flights. While the airport connects travelers to various European destinations, overbooking remains a common issue, causing frustration and unexpected delays. If your flight from Dortmund was overbooked, you may be entitled to financial compensation under EU Regulation 261/2004.
Overbooking is a practice airlines use to maximize seat occupancy, selling more tickets than available seats based on expected no-shows. While this may seem logical from a business perspective, it can leave passengers stranded at the airport, waiting for the next available flight. Airlines operating from Dortmund, such as Ryanair, Wizz Air, and Eurowings, often engage in this practice, making it essential for travelers to know their rights.
According to EU261/2004, passengers denied boarding due to overbooking are entitled to compensation ranging from €250 to €600, depending on the flight distance:
€250 for flights up to 1,500 km
€400 for intra-EU flights over 1,500 km and other flights between 1,500 km and 3,500 km
€600 for flights over 3,500 km
Additionally, airlines must offer:
A choice between a full refund or an alternative flight
Free meals and refreshments
Accommodation if the next flight is on the following day
Transport between the airport and the hotel
If you are denied boarding, follow these steps:
Request a Written Confirmation – Ask the airline for a written statement explaining the reason for your denied boarding.
Do Not Accept Vouchers – Airlines may offer travel vouchers instead of cash compensation. You are legally entitled to money, not just future discounts.
Claim Compensation – Use a service like Trouble Flight to process your claim quickly and ensure you receive the maximum compensation possible.
Check Alternative Airports – If Dortmund Airport has no available flights, check connections from nearby airports such as Düsseldorf International (DUS) or Cologne Bonn Airport (CGN). You can reach Düsseldorf by train in about 50 minutes or Cologne in just over an hour.
Yes, you are still entitled to compensation even if the airline offers you another flight. The only exception is if you arrive at your final destination with minimal delay (2-4 hours, depending on distance). Always check the delay duration before agreeing to any alternative arrangement.
While overbooking is unpredictable, you can reduce the risk of being affected by:
Checking in Early – Passengers who check in last are more likely to be denied boarding.
Booking Directly with Airlines – Third-party travel agencies may make it harder to resolve overbooking issues quickly.
Choosing a Higher Fare Class – Business-class and priority passengers are less likely to be bumped.
If you're stuck in Dortmund due to overbooking and want to explore other flight options, consider these nearby airports:
Düsseldorf International Airport (DUS) – One of Germany’s largest airports, offering extensive connections worldwide. Reachable via direct train in around 50 minutes.
Cologne Bonn Airport (CGN) – Well-connected for European and intercontinental flights, about 1 hour and 10 minutes away by train.
Münster Osnabrück Airport (FMO) – A smaller airport with European routes, accessible in under 90 minutes by car.
If you’ve experienced a flight overbooking in Dortmund, don’t let the airline get away with it. You may be eligible for up to €600 in compensation. File your claim with Trouble Flight today and let our experts handle the legal process for you. It only takes a few minutes, and you pay nothing unless we win your case!