Flight Compensation Aeroitalia – What You Need to Know (and Claim)

Meet Aeroitalia – A New Airline with Old-School Problems

Let’s talk about Aeroitalia. If you've flown with them before, you probably noticed their energetic entrance into the European sky. Founded in 2022, Aeroitalia positioned itself as a fresh Italian alternative for both domestic and short-haul international flights. With bases in cities like Rome, Milan, and Forlì, they offer connections that are sometimes hard to find with bigger airlines.

But even the most promising airlines can hit turbulence—especially when it comes to flight delays, cancellations, or overbookings. And when that happens, passengers are often left wondering: “Now what?”

If you’re reading this, chances are your Aeroitalia flight didn’t go exactly as planned. Maybe your trip was delayed, your flight got cancelled last minute, or—worst of all—you were denied boarding because they sold more seats than the aircraft could hold.

Frustrating? Absolutely. But here’s the good news: under European Regulation EC 261/2004, you might be entitled to compensation of up to €600 per person.

Let’s break it down so you can figure out what to do next, without needing to read legal texts or write emails in legalese.

So, When Can You Get Compensation from Aeroitalia?

It depends on a few things. The EU regulation is quite generous when flights are late or cancelled due to reasons within the airline’s control. That includes things like:

• Technical problems with the aircraft

• Scheduling or staffing issues

• Overbooking (yep, they still do this in 2025!)

• Last-minute operational changes

You can’t claim compensation if the issue was due to extraordinary circumstances—things like:

• Bad weather

• Air traffic control strikes

• Airport closures

• Security threats

Here’s a rough guide based on flight distance and delay duration:

• €250 for flights up to 1,500 km

• €400 for flights between 1,500–3,500 km

• €600 for anything beyond that

This applies if your flight was delayed 3+ hours, cancelled less than 14 days before departure, or you were denied boarding against your will.

“What If My Flight with Aeroitalia Was Cancelled?”

Let’s face it, cancellations are the worst. You're packed, you're ready, and boom—flight’s gone.

If your Aeroitalia flight was cancelled less than 14 days before departure, and they didn’t offer you a suitable re-routing or you arrived at your destination more than 3 hours later, that’s a solid ground for compensation.

If you’re stuck in that situation and trying to rebook, it’s worth looking at nearby airports. For example:

• If your Aeroitalia flight from Rome got cancelled, check nearby Ciampino Airport or even Naples Capodichino.

• Flying from Milan? Consider Bergamo (Orio al Serio) or Malpensa, depending on your route.

• If you're based near Forlì, Bologna and Rimini might be realistic alternatives.

Pro tip: When rebooking, try to avoid low-cost carriers unless you’re confident in their track record. Many passengers end up needing two rounds of compensation that way.

“I Was Denied Boarding by Aeroitalia – Can They Do That?”

Short answer: they can, but they must pay you for it.

Overbooking happens more than you'd think. Airlines gamble on a few no-shows to fill every seat—but when everyone turns up, someone has to get bumped. If you didn’t volunteer to give up your seat and got denied boarding anyway, Aeroitalia must offer:

• Alternative transport (or refund)

• Meals & refreshments while waiting

• Hotel stay if the new flight is next day

• Compensation, up to €600 depending on the flight distance

And yes, this applies even if the flight is fully paid with points or as part of a tour package.

How Long Can You Wait to Claim Your Compensation?

In most countries, you’ve got up to 3 years to file a claim. That’s generous, but don’t wait too long. Memories fade, email confirmations disappear, and airlines are not known for keeping your case open forever.

Here’s a pro tip for Europeans: if you’re based in Italy, Germany, France, Spain, or Romania, your local laws may also provide additional consumer protection. Trouble Flight handles all of that mess for you—so you don’t have to brush up on airline regulation over your morning espresso.

What If Aeroitalia Blames Weather or “Operational Reasons”?

Airlines often use vague excuses like “operational reasons” or “aircraft rotation” to avoid paying compensation. Sounds fancy—but it’s not always valid.

If your flight got delayed or cancelled due to something routine or preventable (like crew arriving late or not having the right aircraft), that’s on the airline, not you.

At Trouble Flight, we dig into the flight history, real-time airport logs, and technical records. If Aeroitalia is bluffing, we’ll find out.

“Is It Really Worth Filing a Claim? It’s Only a Few Hours…”

Look, even a 3-hour delay on a short-haul flight can mean €250 in your pocket. That’s a weekend trip. A new pair of shoes. Half your hotel bill. Why leave it on the table?

And here’s the kicker: Aeroitalia probably won’t hand you that money voluntarily. You’ll likely get ignored, sent generic emails, or asked to fill out never-ending forms.

That’s where Trouble Flight comes in. You send us your flight details, and we take it from there. No legal jargon. No stress. No upfront payment. Just upload your documents and we’ll do the chasing, arguing, and legal writing for you.

We only take 25% + VAT of whatever we win. If we have to sue the airline (and sometimes we do), there's an extra Legal Action Commission of 50% including VAT—but you’ll always know in advance.

Flight from a Non-EU Country? Still Might Be Eligible

If you were flying into the EU on Aeroitalia, you’re still covered under EC 261/2004 because the airline is EU-based.

But if you’re flying from outside the EU with a non-European airline, different rules might apply—sometimes the Montreal Convention kicks in. It’s more about damages (like lost time or hotel expenses) than flat-rate payouts.

Still worth checking. Worst case? You find out you’re not eligible. Best case? You pocket a few hundred euros.

Can You File for Multiple People?

Yes. If you were traveling as a couple, with kids, or a group of friends—all passengers with a valid ticket and boarding pass can file individually. That means a family of four could be owed up to €2,400 on a long-haul flight.

If your toddler had their own seat (i.e. not sitting on your lap), they’re eligible too.

Don’t Let Aeroitalia (or Any Airline) Brush You Off

Here’s what we’ve seen: airlines often hope you’ll give up. They delay, they send generic replies, they hope you’ll get tired.

Don’t.

If the airline made a mess, they need to fix it—and sometimes that means paying you. You already lost time, plans, maybe even money for hotels or food. At the very least, you deserve the compensation the law says you’re entitled to.

Wrap-Up: Don’t Leave Money on the Runway

Aeroitalia may be new to the skies, but they’re still bound by old rules. If they mess up your travel, they’re accountable.

Whether it was a delay, cancellation, or overbooking, don’t assume you have to fight alone. Trouble Flight exists to make sure you get what you’re owed—without the paperwork, without the stress, and definitely without needing to write emails in Italian.

Just send us your flight number and we’ll check your eligibility. You’ve got nothing to lose, and up to €600 per passenger to gain.