Flight Cancelled Singapore Airlines? Here's What You Can Do

Flying with Singapore Airlines usually promises a high-end experience—award-winning service, spacious cabins, and a reputation for punctuality. But even the best airlines face disruptions, and if your flight with Singapore Airlines was unexpectedly cancelled, you're not alone. Flight cancellations are more common than most passengers think, and when it happens, it can cause massive inconvenience.

The good news? You might be entitled to compensation. And not just a meal voucher or a hotel stay. We’re talking up to €600 per passenger, depending on the route and delay circumstances. Let’s break down what you can do when a Singapore Airlines flight is cancelled and how Trouble Flight can help you claim what you deserve—without dealing with airline bureaucracy.

When Your Singapore Airlines Flight Is Cancelled

One moment you're all packed and ready to board. The next? Your app flashes that dreaded message: "Flight Cancelled."

If you’re stuck at the airport or just got the news via SMS or email, it's normal to feel stressed. But it’s essential to act quickly and smartly. Singapore Airlines generally informs passengers of cancellations through their mobile app, email, or direct airport announcements. Sometimes it’s due to weather, other times due to operational issues or crew limitations.

Your first step should be to confirm the cancellation. Then:

• Ask for rebooking options. Singapore Airlines will often offer the next available flight. If you're in Europe or your journey starts in Europe, your rights are protected under EC261/2004.

• Get written confirmation. If possible, ask for documentation about the reason for the cancellation.

• Keep receipts. If you’re stuck overnight and pay for hotels or meals, keep the proof.

What Are My Rights if My Singapore Airlines Flight Was Cancelled?

Singapore Airlines, despite being based in Asia, operates many flights to and from the EU. That’s where EU Regulation 261/2004 kicks in.

Here’s when it applies:

• Your flight departed from an EU airport, regardless of the airline.

• Your flight was arriving in the EU, and the airline is EU-based (not the case for Singapore Airlines).

So, if your Singapore Airlines flight left from any European city (like Frankfurt, London, or Paris), you are eligible under EC261. Even if you booked via a travel agency or a codeshare partner, the airline operating the flight is what counts.

Depending on the distance and delay, here’s what you might be owed:

• €250 for flights up to 1,500 km

• €400 for flights between 1,500 km and 3,500 km

• €600 for flights over 3,500 km

And this compensation is in addition to refunds or rebooking.

How to Rebook if Your Flight Was Cancelled by Singapore Airlines

If your Singapore Airlines flight is cancelled and you’re still in the booking window, they’ll usually offer to:

• Rebook you on the next Singapore Airlines flight

• Provide a full refund

But here’s the trick: what if their next flight is two days away? Don’t settle. You can request to be rebooked on another airline.

Other major airlines like Emirates, Qatar Airways, or Turkish Airlines may have flights on the same route. For instance:

• Singapore to London? Check Emirates via Dubai.

• Paris to Singapore? Consider Qatar Airways via Doha.

You can even explore alternative nearby airports. Flying from Milan instead of Rome, or Amsterdam instead of Brussels, might give you more flexibility.

Missed Your Connection Because of a Singapore Airlines Cancellation?

Long-haul travel often involves layovers, and if a Singapore Airlines flight caused you to miss your connection—even if the next flight was with a different carrier—you might still have rights.

In many cases, your entire journey is considered one booking. If your Singapore Airlines segment was the reason for the disruption, EC261 still applies (if the journey started in the EU).

Document the timeline and save all boarding passes. This is where a service like Trouble Flight steps in to make sense of what happened and fight for your compensation.

What About Cancellations Due to Extraordinary Circumstances?

Airlines often claim that the cancellation was due to "extraordinary circumstances"—a loophole that exempts them from paying compensation.

These may include:

• Strikes (if unrelated to the airline)

• Air traffic control issues

• Severe weather

But here’s the kicker: not every excuse holds up in court. Technical problems, crew shortages, or poor planning are not extraordinary circumstances.

That’s why at Trouble Flight, we assess every case for free. If the excuse doesn’t stand, we’ll pursue it all the way—even to court.

How Trouble Flight Helps You Claim Compensation

Navigating the claims process can be draining. Airlines use legal jargon and slow responses to discourage passengers. That’s where Trouble Flight makes things easy.

• Step 1: Use our Compensation Calculator. Just enter your flight details. It’s free and quick.

• Step 2: If eligible, we handle everything. Paperwork, negotiation, court—done.

• Step 3: If we win, you get up to €600 per passenger. We take 25% + VAT. If legal action is needed, it’s 50% all-in.

No win, no fee. That’s the deal.

Why Use Trouble Flight Over Going Direct?

You could write a formal letter to Singapore Airlines. Wait months. Get a confusing response. Or be ignored.

Or, you could:

• Let someone else do the work

• Avoid stress

• Get expert legal support

That’s what Trouble Flight does. We know the tactics airlines use and how to beat them.

Pro Tips If Your Singapore Airlines Flight Is Cancelled

• Don’t accept vouchers. They often come with restrictions.

• Ask for meal or hotel vouchers if stranded. Under EC261, you're entitled to care.

• Screenshot everything. Flight notifications, delays, gate changes.

• Stay calm but assertive. Airline staff are just the messengers.

• Use alternative airports. If Singapore Airlines can’t help, ask about flights from other cities.

Example: Stuck in Zurich? Check Geneva or Milan.

Explore Other Options While You Wait

While waiting to be rebooked, check apps like Google Flights or Skyscanner. You might find alternative routes that get you to your destination faster—even with another carrier.

Many travel insurance policies also cover parts of the expenses caused by a cancellation. But these are separate from the compensation Trouble Flight can help you claim.

What If It Happens Again?

Cancellations happen. But being informed helps.

• Sign up for real-time flight alerts

• Keep essential items in carry-on

• Have digital copies of documents

• Bookmark Trouble Flight

You’re Not Powerless

A cancelled flight can throw your travel plans into chaos—but you don’t have to accept it silently. Whether you were heading to a business meeting, a dream vacation, or home after a long trip, your time matters. So do your rights.

If you’ve faced a cancellation with Singapore Airlines—especially on a flight departing from Europe—take a minute to see if you’re owed up to €600. You might be surprised.

Trouble Flight is here to help make the process simple, fast, and stress-free. Let’s turn your travel trouble into compensation that makes up for the delay.