Terms and conditions - Flight Compensation

Trouble Flight protection for flight disruption is a service offered by our partners at passenger's request against a fee. 

Trouble Flight protection covers following types of flight disruptions:

1. Flight delay;
2. Flight cancelation (less than 14 days prior to travel date);
3. Flight missed connection (for flights issued on the same ticket);
4. Flight denied boarding due to overbooking; 
5. Denied boarding due to airline staff error.

Passengers can book this service only during the reservation process. It is not possible to book it later on at the insurance rate. 
Passengers can file the claim for flight disruption compensation using this service within a maximum of 6 months from the travel date. 
If required, passengers can use Trouble Flight services at their published rates in case flight disruption protection is not booked. 
To allow an accurate and efficient claim handling process, passengers agree to provide Trouble Flight with all the required documents related to the claim handling. 
Passengers who purchased this service will receive an email confirmation with the instructions to submit the claim in case of flight disruption. 
To request information about the claim, passengers must contact the provider via www.troubleflight.com.
Passengers agree that the Trouble Flight protection fee is non-refundable in either case if the claim is eligible for compensation or not. 
Trouble Flight protection is not a guarantee that the compensation is going to be paid by the airline. All compensations are established by EC261/2004, Montreal Convention and/or other countries regulation applicable by case. 

Payment

Trouble Flight protection fee is stated during the booking process. 
In case the compensation is paid by airline, the passenger will receive the full amount effectively paid by airline, except transfer fees and/or other expenses Trouble Flight covered in advance to obtain the compensation. 
Compensation will be paid out to the passenger in a maximum of 30 days from the date of passenger's IBAN submission. 
Payment is made through bank transfer to a bank account held by the passenger affected by flight disruption. Third party payments are not permitted. 
The passenger will be informed about the compensation collection in a maximum of 30 days from the date of collection from the airline. 

Time guarantee

The customer understands that the procedure of handling the claim may involve third parties such as: lawyers, law courts, aviation authorities, postal services, solicitor, etc. Due to this aspect out of Trouble Flight control, there is no deadline guarantee for the provided service. 
The customer does not have to advance or reimburse any expense generated during the claim handling.

Other conditions may apply according to Trouble Flight Terms& Conditions.