How to handle a delayed flight with Air Serbia: your rights and how to get compensation

How to handle a delayed flight with Air Serbia: your rights and how to get compensation

Welcome to our guide on how to handle a delayed Air Serbia flight. In this article, we'll explore the common causes of Air Serbia flight delays, passengers' rights in the event of a delay, and how to obtain compensation for damages incurred. Read on to learn more about how to deal effectively with a delayed Air Serbia flight.

Causes of Air Serbia flight delays

Air Serbia flight delays can be caused by a number of factors, including adverse weather conditions, technical problems with the aircraft and operational problems at the airport. In some cases, delays may be caused by factors beyond the airline's control, such as staff strikes or security problems. Regardless of the cause, delays can cause inconvenience and stress to passengers, but it is important to know that there are certain rights that passengers can assert in case of long delays.

Passenger rights in case of delays to Air Serbia flights: what to know

In the event of delays to Air Serbia flights, passengers have certain rights depending on the length of the delay. According to EU Regulation 261/2004, passengers have the right to assistance and compensation for delays exceeding three hours. In addition, passengers are entitled to accurate and timely information on the status of the flight and the options available in case of delay or cancellation.

Regarding assistance, passengers are entitled to a meal and appropriate refreshments, as well as two free phone calls or e-mails. In case of delays of more than five hours, passengers are also entitled to choose between reimbursement or re-routing on a later flight.

As far as compensation is concerned, passengers are entitled to compensation based on the distance of the flight and the duration of the delay. For flights within 1,500 kilometres, the compensation is EUR 250, for flights between 1,500 and 3,500 kilometres it is EUR 400, and for flights over 3,500 kilometres it is EUR 600.

It is important to note that there are exceptions to the right to compensation, such as adverse weather conditions or extraordinary circumstances. However, if in doubt about their rights, passengers can always contact Air Serbia or file a complaint with the Civil Aviation Authority.

How to claim compensation for a delayed Air Serbia flight: the steps to follow

If your Air Serbia flight has been delayed, you are entitled to claim compensation in accordance with European regulation EC 261/2004. However, in order to obtain compensation, you must follow certain steps and submit your claim within a certain period of time.

First of all, you need to keep track of the flight details, such as the date, time and flight number. In addition, it is important to have confirmation of the flight booking and proof of payment.

Once you have collected all this information, you can submit your claim directly to the air carrier, in this case Air Serbia. The claim can be submitted by e-mail or traditional mail, and must be accompanied by all the necessary documents.

Alternatively, you can use a claim assistance service. These services take care of submitting the claim to the air carrier and assist in collecting the necessary documents.

It is important to bear in mind that there are time limits for filing a claim. In general, the claim must be filed within 2 years from the date of the delayed flight.

How Trouble Flight can help you

Trouble Flight is a service that handles compensation claims for delayed or cancelled flights on behalf of its customers. If your Air Serbia flight has been delayed, you don't have to worry about having to go through the process of claiming compensation yourself. With Trouble Flight, the process is quick and easy. Just provide us with your flight details and we'll take care of the rest. Not only will we help you get the compensation you deserve, but we will do it quickly and at no cost to you. Choose Trouble Flight to handle your claim and don't waste your valuable time. Contact us today for more information.

Conclusion

In conclusion, a delayed Air Serbia flight can cause multiple inconveniences for passengers. However, it is important to know your rights and how to claim compensation. If necessary, you may also consider turning to a service such as Trouble Flight for assistance in claiming compensation. Do not be intimidated by the procedure, take matters into your own hands and assert your rights as a passenger.