Terms and conditions "Refer a friend"

1. Definitions

Capitalised terms used in this agreement shall have the meanings set out below, unless the context expressly requires otherwise:

a. "DOORIFY TECH S.R.L." or "Trouble Flight" refers to the company with its registered office at Bulevardul Pipera Nr. 198/4, Bloc L1B3, Scara 2, Ap. 15, Judet Ilfov, Voluntari 077191, Romania, which operates the compensation service on behalf of airline passengers.

b. "Refer a Friend" or "Program" refers to the affiliate program that allows users to sign up, receive a unique link and earn a commission for every valid claim submitted.

c. "Claim" refers to the request made by the passenger to whom Trouble Flight offers assistance.

d. "Affiliate" refers to the natural person who participates in the “Refer a Friend” Program and who receives a commission for each claim submitted through their unique link.

e. "Commission" refers to the amount of 12 Euro that Trouble Flight pays to the Affiliate for each valid claim submitted through its unique link.

f. "Unique Link" refers to the custom link generated for each Affiliate, which allows tracking of the Claims submitted through that Link.

g. 'Intellectual Property' refers to any intellectual property rights, including, but not limited to, trademarks, logos, copyrights and patents, relating to the “Refer a Friend” Program.

h. "Party" or "Parties" refers to Trouble Flight or DOORIFY TECH S.R.L. and Affiliate, respectively.

i. "Dashboard" refers to the online control panel provided by Trouble Flight to Affiliates, which allows Affiliates to view real-time performance information about their account and unique links."

j. "Compensation" refers to the amount to be paid by the airline to the passenger as compensation for any inconvenience suffered as a result of a cancelled, delayed or overbooked flight.

k. "Payment Limit" refers to the limitation that Trouble Flight imposes on Affiliates, meaning that they may only claim payment of commission once every four months.

l. "Minimum Amount" refers to the minimum amount of 12 euros that must be reached before Trouble Flight will process the commission payment.

2. Participation in the “Refer a Friend” Program

a. To participate in the “Refer a Friend” Program, affiliates must register for the service through Trouble Flight's website and agree to the terms and conditions of this Agreement.

b. Once registered, the Affiliate will receive a unique link that the Affiliate can use to invite friends and acquaintances to submit claims through Trouble Flight.

c. The Affiliate may promote its custom link through its own online channels, including, but not limited to, blogs, websites, email, social media, and forums, provided that it does not violate the policies and regulations of such channels.

d. The Affiliate agrees not to use paid traffic, such as purchasing traffic from search engines or any other platform, to drive visitors directly to Trouble Flight's website using their unique link. This includes but is not limited to pay-per-click advertising, sponsored posts, or any other form of paid advertising.

e. Trouble Flight reserves the right to refuse or revoke an Affiliate's participation in the Refer a Friend Program at any time if such Affiliate violates the terms and conditions of this Agreement or any other agreement with Trouble Flight.

f. Affiliate agrees to use the unique link only for legitimate purposes and not to mislead its friends or acquaintances into making claims through Trouble Flight.

g. The Affiliate agrees not to use spamming or other aggressive or invasive marketing techniques to promote its unique link.

h. Affiliate agrees not to infringe on the intellectual property of Trouble Flight or any other party, including, but not limited to, trademarks, logos, copyrights and patents related to the “Refer a Friend” Program.

3. Fees and payments for sending claims through the “Refer a Friend” Program

a. The Affiliate shall receive a commission of 12 Euro for each valid claim submitted using the unique link provided by Trouble Flight.

b. The commission will only be paid to the Affiliate for valid claims accepted by Trouble Flight.

c. Trouble Flight reserves the right to reject a claim submitted by a friend or acquaintance of the Affiliate if such a claim is deemed fraudulent or unjustified.

d. The Affiliate agrees not to submit claims on his/her own behalf or on behalf of friends or acquaintances in a fraudulent or unjustified manner.

e. Trouble Flight reserves the right to change the fees paid for the “Refer a Friend” Program at any time upon notice to the Affiliate.

f. The Affiliate is responsible for providing Trouble Flight with the information necessary for payment of the commission, including, but not limited to, the Affiliate's name, address, fiscal code and bank account number.

g. Trouble Flight will make commission payments to the Affiliate only when it has collected the compensation.

h. Trouble Flight will make a maximum of one payment per Affiliate every 4 months.

i. Trouble Flight will only make payments if the Affiliate's commission amount is at least 12 EUR.

j. The Affiliate is responsible for periodically checking the balance of its commission and requesting payment when it reaches the minimum limit and the 4 month period has elapsed.

k. Trouble Flight is not responsible for any delays or problems in receiving payment due to incorrect or incomplete bank details provided by the Affiliate.

l. Trouble Flight is not responsible or liable for payments delays caused by bank operations.

4. Affiliate's Liability

a. The Affiliate agrees to promote the "Refer a Friend" Program in an ethical and legal manner and to comply with all applicable laws and regulations.

b. The Affiliate is solely responsible for promoting the "Refer a Friend" Program and agrees not to use deceptive or fraudulent practices to promote the Program.

d. The Affiliate agrees not to use Trouble Flight's name or logo without prior written permission from Trouble Flight.

e. The Affiliate is responsible for ensuring that the unique link provided by Trouble Flight for the promotion of the Refer a Friend Program is used correctly and is not modified or altered in any way.

f. The Affiliate is responsible for providing accurate and truthful information regarding their personal and banking information.

g. The Affiliate is solely responsible for accessing and using his/her account and associated password, and undertakes to keep such data confidential and protect it from unauthorised access.

h. The Affiliate agrees to indemnify and hold harmless Trouble Flight and its affiliates, agents, employees and representatives from any and all claims, liabilities, expenses or damages arising out of any breach of these contractual provisions, the unethical or illegal promotion of the "Refer a Friend" Program, the fraudulent or improper use of custom links provided by Trouble Flight, or any other inappropriate or unlawful activity or conduct of the Affiliate.

5. Reporting and payment of fees

a. Trouble Flight will provide the Affiliate with access to the "Refer a Friend" Program dashboard where the Affiliate can monitor activity.

b. Trouble Flight will pay commissions to the Affiliate based on valid claims opened through the unique link provided to the Affiliate's Friend.

c. Trouble Flight will display the amount of commission earned by the Affiliate on the Affiliate's Refer a Friend dashboard within 30 working days of receiving payment of compensation from the airline.

d. The Affiliate shall request commission payment via the “Refer a Friend” Program dashboard. The Affiliate shall provide Trouble Flight with his/her complete and true bank account details in order to receive payment. Trouble Flight will not be responsible for any payment errors resulting from incorrect or incomplete banking information provided by the Affiliate.

e. Trouble Flight will make commission payments by bank transfer within 30 working days of the Affiliate's request for payment. The Affiliate is responsible for any taxes or fees that may be due in relation to payments received from Trouble Flight.

f. Trouble Flight will only make commission payments if the total amount of commission earned by the Affiliate reaches or exceeds the minimum threshold of 12 EUR. If the amount of commissions earned by the Affiliate does not reach this threshold, Trouble Flight will retain the commissions until the amount reaches this threshold.

g. The Affiliate may request payment of commissions once every 4 months.

6. Terms and Termination

a. This agreement shall enter into force on the date of the Affiliate's acceptance by registering for the "Refer a Friend" Program.

b. This contract may be terminated by either party at any time, with or without cause.

c. The Affiliate may terminate participation in the “Refer a Friend” Program at any time via the Program dashboard.

d. Trouble Flight reserves the right to suspend or terminate this agreement or the Affiliate's participation in the “Refer a Friend” Program at any time, with or without cause.

e. Termination of this agreement will result in termination of the Affiliate's right to participate in the “Refer a Friend” Program and to receive commission for claims submitted through its unique link.

f. All provisions of this agreement relating to limitations on liability, indemnity, confidentiality and other restrictions of a similar nature, as well as provisions relating to the payment of commissions, will continue to apply after termination of this agreement.

g. The Affiliate acknowledges that breach of any provision of this agreement may result in the loss of the right to participate in the “Refer a Friend” Program and the forfeiture of any commission due to the Affiliate.

7. Final dispositions

a. This Agreement is governed by Romanian law. All disputes arising out of or in connection with this Agreement, including disputes arising out of or in connection with its interpretation, invalidity, implementation or termination, and disputes relating to omissions under this Agreement or adaptation to emerging circumstances, shall be settled by the competent Romanian court in accordance with the provisions of the Romanian legislation.

b. This contract has been translated from the English language. In the event of any discrepancies or inconsistencies between the two versions, the English version of the contract shall take precedence and be the governing version for the purposes of interpretation.