How to obtain compensation for a cancelled Air Serbia flight

 

Travelling by air is a common experience for many of us, but it can sometimes become a stressful situation when a flight is cancelled. For Air Serbia passengers, flight cancellations can cause not only inconvenience, but also loss of money and time. In this article, we will discuss the common causes of Air Serbia flight cancellations, the rights of passengers in the event of a cancellation, and the steps to follow to claim and obtain compensation. Please read on to understand how to protect your rights as a passenger and how to obtain compensation for your cancelled Air Serbia flight.

Causes of Air Serbia flight cancellations

To better understand the causes of Air Serbia flight cancellations, it is important to consider a few key factors. For example, adverse weather conditions can cause delays and cancellations, as passenger safety is always the airline's top priority. In addition, technical problems with the aircraft or logistical issues such as staff shortages can also cause cancellations. Finally, government restrictions and health regulations can also cause cancellations, as the airline has to adhere to current regulations. In any case, it is important to know that passengers have specific rights in the event of flight cancellations, which will be explained in the next section.

Passenger rights in the event of a cancelled Air Serbia flight

In the event of a cancellation of a flight operated by Air Serbia, passengers have certain rights under European legislation.

First and foremost, passengers have the right to be informed in a timely manner about the cancellation of their flight and to be assisted by the airline. This includes the offer of a meal and accommodation if necessary, as well as transportation to the planned final destination or to an alternative destination.

In addition, passengers are entitled to monetary compensation if the flight cancellation was caused by reasons that do not fall under the notion of extraordinary circumstances, such as technical problems with the aircraft or staff strikes. The amount of compensation depends on the distance of the flight and the duration of the delay in arriving at the intended final destination.

Finally, passengers are also entitled to a refund of their ticket or an alternative flight, depending on the passenger's preference.

It is important to note that passenger rights may vary depending on the specific circumstances of the flight cancellation and the regulations of the country of departure and arrival. It is always advisable to contact the airline for detailed information and to initiate the compensation procedure.

Passenger rights in the event of an Air Serbia cancelled flight

In the event of a cancellation of a flight operated by Air Serbia, passengers have certain rights under European legislation.

First and foremost, passengers have the right to be informed in a timely manner about the cancellation of their flight and to be assisted by the airline. This includes the offer of a meal and accommodation if necessary, as well as transportation to the planned final destination or to an alternative destination.

In addition, passengers are entitled to monetary compensation if the flight cancellation was caused by reasons that do not fall under the notion of extraordinary circumstances, such as technical problems with the aircraft or staff strikes. The amount of compensation depends on the distance of the flight and the duration of the delay in arriving at the intended final destination.

Finally, passengers are also entitled to a refund of their ticket or an alternative flight, depending on the passenger's preference.

It is important to note that passenger rights may vary depending on the specific circumstances of the flight cancellation and the regulations of the country of departure and arrival. It is always advisable to contact the airline for detailed information and to initiate the compensation procedure.

How to claim compensation for an Air Serbia cancelled flight

Claiming compensation for a cancelled Air Serbia flight may seem complicated, but in reality the process is quite simple. Firstly, it is important to know that passengers are entitled to compensation under EC Regulation 261/2004 for cancelled, delayed or overbooked flights.

To claim compensation, the following steps must be followed:

Gather the necessary documentation: this includes your airline ticket, booking confirmation and a valid identity document.

Fill in the compensation claim form available on the Air Serbia website or contact customer service for assistance.

Send the claim accompanied by the required documentation to the address indicated on the form or by e-mail to the customer service department.

Wait for a reply from Air Serbia. The airline has a maximum period of three months to respond to the claim.

In the event of a negative response or no response within this period, a complaint can be filed with the National Flight Safety Authority or a consumer association.

It is important to note that passengers are only entitled to assistance and compensation in the event of flight cancellation for reasons attributable to the airline. In the event of cancellation for reasons of force majeure, such as adverse weather conditions or security problems, the airline is not obliged to provide assistance or compensation.

In any case, it is important to bear in mind that passenger rights vary depending on the distance of the flight and the duration of the delay. For more details and specific information on your rights, please consult the Air Serbia website or contact customer service.

Conclusion

Cancelling a flight can be a stressful and frustrating experience. However, passengers have rights and can claim compensation under the rules set out in EU Regulation 261/2004. If the cancelled flight was operated by Air Serbia, passengers are entitled to receive assistance and, in some cases, also financial compensation.

Check whether you are entitled to compensation using our free tool and find out how we can help you obtain compensation for your cancelled Air Serbia flight.

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