Flight Compensation Enter Air – How to Claim What You Might Be Owed

Had trouble with an Enter Air flight? You’re not the only one—and yes, you might be entitled to compensation

Enter Air is one of those airlines that lots of Europeans know from summer holidays. Maybe you’ve flown with them to the Greek islands, somewhere in Spain, or maybe Turkey. You bought your flight through a travel agency or as part of a package deal, everything looked fine, but then: delay. Or worse—cancellation.

If you've found yourself waiting hours at an airport with minimal information, or scrambling to find alternative flights because your Enter Air journey didn’t go as planned, you're not alone. And you might not have to just "deal with it" either.

European law protects passengers like you. If your flight was delayed, cancelled, or overbooked and you meet certain conditions, you could be owed up to €600 in compensation per person. The good part? It doesn’t matter if you booked directly with Enter Air or through a tour operator.

Let’s talk about what your rights are, how it works, and how Trouble Flight can make claiming what you’re owed super easy.

What kind of airline is Enter Air, anyway?

For those who aren’t familiar, Enter Air is a Polish charter airline that mostly operates seasonal and holiday routes, especially in the summer. Their planes carry vacationers to beach destinations across the Mediterranean, North Africa, and the Canary Islands.

They don’t run regular commercial routes like traditional airlines. Instead, they work with tour operators to provide flight-only or package holiday services. That means your Enter Air ticket probably came bundled with a hotel, resort, or tour.

That also means passengers often feel stuck when something goes wrong—because you don’t always deal directly with the airline, and communication isn’t always top-notch.

What kinds of problems are covered under flight compensation laws?

Whether it’s a delay, a sudden cancellation, or being denied boarding because the plane was too full, EU Regulation 261/2004 (EC 261) gives passengers rights in case of major disruptions.

If your Enter Air flight departed from any EU/EEA country, or was arriving into the EU/EEA with Enter Air, you're covered.

Here are the main issues that qualify:

• Delayed flights: If your Enter Air flight arrived at your final destination more than 3 hours late.

• Cancelled flights: If your flight was cancelled with less than 14 days' notice, and the alternative flight didn’t arrive on time.

• Overbooking: If you were denied boarding against your will because they sold too many tickets.

• Missed connections: If the delay or cancellation caused you to miss a connection under the same booking and you arrived late.

So, how much can you get?

The compensation amounts are fixed by law and depend mostly on flight distance:

• €250 for flights up to 1,500 km

• €400 for flights between 1,500 and 3,500 km

• €600 for flights longer than 3,500 km

Most Enter Air routes fall in the €400 bracket, since they’re usually medium-haul flights around Europe. But if you were flying to Egypt or the Canary Islands, you might be owed the full €600.

Just to be clear: this isn’t a refund or a discount on your next trip—this is cash compensation for the inconvenience and loss of time.

Is it still valid if you were flying as part of a package holiday?

Yes! That’s actually one of the most common scenarios with Enter Air. Just because your flight came as part of a package holiday doesn’t mean you give up your individual passenger rights.

You’re still entitled to the same compensation as anyone else—even if you booked through a third-party tour operator, and even if someone else booked it for you.

The airline is still responsible for getting you to your destination on time.

What if the delay wasn’t Enter Air’s fault?

Not all delays or cancellations qualify for compensation. Airlines aren’t responsible if the disruption was due to:

• Severe weather

• Political instability

• Air traffic control strikes

• Security threats

• Medical emergencies onboard

But here’s the thing: most delays aren’t caused by these kinds of extraordinary circumstances. Most of the time, it’s technical problems, crew issues, turnaround delays, or logistical problems—and those are the airline’s responsibility.

Even if Enter Air tells you it was something unavoidable, Trouble Flight can investigate that claim. We’ve seen every excuse and we know what holds up legally and what doesn’t.

What if the flight was delayed but eventually arrived?

It still counts. EC 261 compensation applies to delays of 3 hours or more on arrival—not on departure. So even if your flight took off late but made up time in the air, you may not qualify. On the flip side, if your departure didn’t look too bad but you spent forever waiting for takeoff, circling above your destination, or parked on the tarmac—you might still be entitled to compensation.

How do I know if I’m eligible?

If you’re reading this and wondering, “Do I qualify?”—the easiest thing to do is use the Trouble Flight Compensation Calculator. You enter your flight number, travel date, and a few quick details, and we’ll tell you if it’s worth pursuing.

There’s no upfront payment, no subscription, and no risk. If your claim is valid, we handle the process from start to finish.

And yes—we chase Enter Air directly. You don’t have to deal with customer service or wait for vague replies.

What if I accepted a voucher or got rebooked?

Accepting a new flight or being rebooked doesn’t void your right to compensation—unless the new flight got you to your final destination within the timeframes set by law.

But be careful with vouchers or settlement agreements. If you were offered a discount or travel credit and signed something in return, you might have accidentally waived your right to a cash payout.

If you’re not sure what you signed, Trouble Flight can take a look and let you know.

Practical advice if you’re stranded due to a delay

If you’re currently dealing with an Enter Air delay, or one just happened recently, here’s what you can do:

• Ask for the reason for the delay or cancellation. Get it in writing if you can.

• Keep your boarding pass, booking confirmation, and any receipts.

• Track the actual arrival time, not just the departure.

• Take photos of airport screens, gate announcements, or delay notices.

• Ask for food, water, and accommodation if the wait is long. These are your immediate passenger rights.

Even if you don't pursue a claim right away, save everything—you might change your mind.

What if this happens again in the future?

To protect yourself better next time:

• Book direct flights when possible—less chance of missed connections.

• Give yourself extra layover time if you must connect.

• Avoid the last flight of the day, when options for rebooking are limited.

• Don’t throw away boarding passes—you may need them for claims.

• And remember: a delayed flight now could still mean compensation weeks later.

Rebooking tips if your Enter Air flight is cancelled

If your flight gets cancelled and you want to get moving fast, consider these smart rebooking options:

• Ask if the airline can reroute you from another nearby airport—sometimes that's faster.

• If you're flying out of a seasonal airport, check if a nearby major airport (like Warsaw instead of Katowice) has availability.

• If your destination is in southern Europe, don’t wait days for the next direct Enter Air flight—you might be able to piece together a route via train, bus, or a short-hop flight and reach your holiday sooner.

Some airports in the Mediterranean region are served by multiple airlines—but always ask for rebooking assistance first before booking alternatives out of pocket.

Final thoughts

If you flew with Enter Air and your journey was delayed or cancelled, you’re not at the mercy of airline silence or travel agency fine print. You have rights.

Enter Air is bound by European law just like any other carrier, and if they didn’t get you to your destination on time, you may be owed up to €600.

It’s not just about the money—it’s about fairness. You paid for a flight. You had plans. And when those plans were disrupted, you deserve more than an apology and a voucher for next summer.

At Trouble Flight, we help make that happen. So if your Enter Air flight let you down, enter your flight details now. It takes just a minute to check. No stress, no paperwork, no fighting with airlines on your own.

Your time matters. Your holiday matters. And yes, your compensation matters too.