Travelling by air is one of the most comfortable and fastest forms of transport, but it can also cause stress and frustration, especially when your flight is cancelled or delayed. If you find yourself in this situation with an Aeroitalia flight, it is important to know what your rights are and how to obtain compensation. In this article we will explore the common causes of Aeroitalia flight delays, passenger rights and the process for claiming compensation.
The causes of Aeroitalia flight delays can be many. Among the most common are adverse weather conditions, such as storms or snowfall, which can make take-off or landing dangerous. Other causes can be technical problems with the aircraft, logistical issues at the airport, delays in previous departing flights and problems with staff. In some cases, delays may be caused by factors external to the airline, such as airspace closures due to military activities or other emergencies.
The airline has an obligation to inform passengers if their flight is delayed. In case of delays of more than two hours, passengers are entitled to assistance, such as food and drink, as well as the possibility to make phone calls or send messages. In case of a delay of five hours or more, passengers have the right to opt for a refund of their ticket or an alternative flight at no additional cost. Furthermore, in the event of delays of more than three hours, passengers are entitled to compensation of up to €600 depending on the distance of the flight. It is important to keep all documentation related to the flight, including tickets, receipts and communications from the airline, in order to be able to file a compensation claim.
First, it is important to keep all evidence of the delay, such as flight confirmation e-mails, ticket purchase receipts and communications received from the airline. Secondly, you need to fill out a claim for compensation, usually provided by the airline itself or available on their website. The claim must be submitted within seven days from the date of the delay. In the event of a delay of more than three hours, passengers are entitled to compensation of up to €600, depending on the distance of the flight. In case of difficulties in obtaining compensation, passengers can turn to the competent authorities for assistance.
In conclusion, Aeroitalia flight delays can be frustrating and cause problems in your plans, but it is important to know that you have rights as a passenger. If your flight has been delayed for more than three hours, you are entitled to compensation according to EU Regulation 261/2004. To obtain compensation, you must file a claim with the airline within two years from the date of the flight. If you have problems obtaining compensation, there are also specialised legal services that can help you. Do not hesitate to use your rights and claim the compensation you deserve for a delayed Aeroitalia flight.