Italian - Italy
Romanian - Romania
Russian - Russia
Russian - Moldova
Romanian - Moldova
Price and Payment Policy
General Provisions
All terms in this policy are described in details and shall be applied together with Terms and Conditions of Service.
Types of services and commission applied
All Trouble Flight services are offered on a transparent commission base. Commissions are charged only after winning the case with the airline, less if the claim is baggage related.
Please refer to the below pricing and commission table applicable for Trouble Flight services:
| Claim category | Commission after winning compensation |
|---|---|
|
Flight cancellation Flight delay Misconnection Overbooking Denied boarding |
25% of the compensation amount charged after winning the case |
|
Delayed baggage |
25euro one time fee |
|
Damaged baggage |
25euro one time fee |
|
Lost baggage |
25% of the compensation amount charged after winning the case |
Amount examples:
| Compensation amount | Trouble Flight commission after winning the case |
|---|---|
|
Flight related claim- 250euro per passenger |
62.5euro per passenger |
|
Flight related claim- 400euro per passenger |
100euro per passenger |
|
Flight related claim- 600euro per passenger |
150euro per passenger |
|
Damaged baggage- any amount |
25euro |
|
Delayed baggage- any amount |
25euro |
|
Lost baggage- 1200euro compensation |
300euro |
*Note: Please refer to the compensation amount solely for reference. Real amounts for real cases shall be evaluated at the time of the claim.
**Note: If you contracted our services through a partner travel agency or another partner please refer to terms and conditions and price and payment policy provided by our partners.
Attention!
Trouble Flight reserves the right to transfer compensation immediately after receiving it from the airline but after deducting it’s commission of 25% of the total compensation amount.
In case by any error the full amount including commission of 25% was transferred to the customer, Trouble Flight reserves the right to request and receive commission amount equivalent to 25% of the compensation retroactively transferred by customer but not later than 15 days from date of request.
Payment methods and Chargebacks
Trouble Flight reserves the right to select and use the optimal payment/ transfer method. Customers will support transfer costs and possible conversion differences if that shall be the case. Commission charged for cases won is non refundable and irreversible. Chargebacks are not accepted for provided and completed services.
Legal actions and Lawsuit procedures
In some cases when airlines refuse to pay compensations and there is no justified reason to do so, we will seek legal support from our partner lawyers. If this shall be the case, an additional fee of 25% of the compensation amount is going to be charged, however total commision including Trouble Flight fee shall never exceed 50% of compensation amount.