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    Payments

    Why didn't you ask for my bank account? What is your commission? May I collect compensation for all passengers in my bank account? Can you transfer my compensation to a third party bank account? What should I do if I don't have a bank account? How do I collect compensation for my child? What should I do if I inserted the wrong currency for my bank account? How long does it take for a bank transfer? Why didn't I receive the money? May I have a payment proof from the airline? May I have a discount on applicable commission? Why did my family members get the money and I did not? Is it safe to send you my IBAN? I never received IBAN request, but status is awaiting IBAN. Why did you reject my bank account? There is an error in the IBAN request form. What to do if we have a shared bank account? What is an invoice? What is VAT and why am I paying it? Will I receive the amount stated on the invoice? Can I claim hotel, transport and other expenses?