Flight Delayed at Malpensa? Know Your Rights & Claim Compensation

Milan Malpensa Airport (MXP) is one of Italy’s busiest hubs, connecting passengers to destinations worldwide. Unfortunately, delays are a common occurrence, leaving travelers frustrated and unsure about their rights. If your flight was delayed at Malpensa, you might be entitled to compensation of up to €600 under EU Regulation EC261/2004.

Why Do Flights Get Delayed at Malpensa?

Malpensa, located about 50 km from Milan, serves as a primary gateway for international and intercontinental flights. While it is well-equipped, flights often experience delays due to:

• Weather conditions: Fog, snow, and storms can lead to disruptions, especially in winter.

• Air traffic congestion: As one of the busiest airports in Europe, Malpensa often faces air traffic control delays.

• Technical issues: Airlines sometimes experience last-minute aircraft maintenance problems.

• Strikes: Italy is known for occasional transport strikes, affecting flights at Malpensa.

• Security concerns: Heightened security measures can delay departures.

Are You Eligible for Compensation for a Delayed Flight at Malpensa?

Under EU Regulation EC261, you are entitled to compensation if:

• Your flight departed from Malpensa or arrived there on an EU airline.

• The delay was over three hours.

• The delay was not due to extraordinary circumstances (e.g., extreme weather, political instability, or air traffic control restrictions).

How Much Compensation Can You Claim?

The amount you can claim depends on the distance of your flight:

• €250 for flights up to 1,500 km.

• €400 for flights between 1,500 km and 3,500 km.

• €600 for flights over 3,500 km.

What to Do If Your Flight Is Delayed at Malpensa

If you experience a delay at Malpensa, follow these steps to improve your chances of claiming compensation:

1. Check the reason for the delay – Ask airline staff for clarification.

2. Document everything – Take photos of departure boards and save emails or SMS updates from the airline.

3. Keep receipts – If the delay is extended, airlines must provide meals, refreshments, and accommodation. Keep receipts in case you need reimbursement.

4. File a claim – Use Trouble Flight to check your eligibility and submit a claim hassle-free.

Alternative Travel Options When Facing Long Delays at Malpensa

If your flight is delayed significantly, consider alternative routes. Milan has another major airport, Linate Airport (LIN), which is closer to the city. You might find an alternative flight from Linate. Here’s how to get there:

• Train & Metro: Take the Malpensa Express to Milano Centrale, then switch to a bus or taxi to Linate.

• Bus: Direct shuttle services run between Malpensa and Linate.

• Taxi: A taxi from Malpensa to Linate takes around 50 minutes.

You can also check nearby airports like Bergamo Orio al Serio (BGY) for low-cost airline options.

What Airlines Operate at Malpensa?

Malpensa is a hub for major airlines, including:

• Alitalia

• Ryanair

• Lufthansa

• British Airways

• EasyJet (which has a major base at Malpensa)

• Emirates

If your airline fails to rebook you promptly, you can check for alternative flights with other carriers and request a refund.

Passengers' Rights in Case of Overnight Delays

If your delay extends overnight, airlines must provide:

• Hotel accommodation

• Transport to and from the hotel

• Meals and refreshments

If the airline does not offer these services, you can book them yourself and claim reimbursement later.

How to File a Flight Delay Compensation Claim

Step 1: Gather Your Flight Details

Ensure you have:

• Your flight number

• Date of travel

• Booking confirmation

• Boarding pass

Step 2: Check Your Eligibility

Use Trouble Flight’s online tool to verify your eligibility in seconds.

Step 3: Submit Your Claim

Once confirmed, we handle all communication with the airline, ensuring you get the maximum compensation possible.

Common Questions About Flight Delays at Malpensa

How Long Does It Take to Get Compensation?

Claims typically take a few weeks to a few months, depending on the airline’s response. Trouble Flight speeds up the process by handling all negotiations.

What If My Airline Rejects My Claim?

Many airlines initially deny claims. If this happens, we escalate the case legally at no extra cost to you.

Can I Claim Compensation for a Connecting Flight Missed Due to a Delay at Malpensa?

Yes, if both flights were booked under the same reservation and the delay caused you to miss your connection, you are eligible for compensation.

Conclusion

A delayed flight at Malpensa is frustrating, but you may be entitled to significant compensation. Don’t leave money on the table! Check your eligibility now and claim up to €600 for your delay.