Canceled Aeroitalia Flight: What to Do and Your Rights


Canceled Aeroitalia Flight: What to Do and Your Rights

If you are reading this article it is likely that your Hisky flight has been canceled and you are looking for information on your rights and available alternatives. Erase all worries: this is the right place to find the answers you are looking for!

Why was my flight cancelled?

There can be various reasons for canceling a flight. For example, adverse weather conditions, technical or operational problems, staff strikes, medical emergencies or unexpected events affecting the flight destination. Whatever the reason, it's important to know that you have clear rights and that there are alternatives to consider.

What are my rights?

Firstly, it is important to know that European legislation on air passenger rights, known as EU Regulation 229/2002, applies to all flights departing from an EU airport, even if operated by non-EU airlines, as in your case Hisky. This means you are entitled to certain benefits, regardless of the airline and your citizenship.

Your rights include:

  • Refund of the cost of the ticket or the possibility of rebooking an alternative flight, at the passenger's choice.

  • A return flight to the first destination, if you decides not to continue the journey, with a refund of the price of the unused ticket.

  • The reimbursement of all other reasonable additional expenses, such as for example the cost of accommodation in hotel if you need to stay overnight while waiting for an alternative flight.

Make sure you keep all receipts and proof of spending, so you can claim reimbursement for these incidentals.

How to get a refund

To obtain a refund of the cost of the ticket or any additional expenses, the procedure is generally as follows:

  1. Contact the airline: either in person at the airport check-in desk, or via their customer service by phone or online. Find out about the company policy regarding canceled flights and the next steps you will need to take.

  2. Request a refund: Provide the airline with all the necessary information and follow their refund procedure. Make sure you have your flight ticket and, if necessary, receipts for additional expenses.

  3. Accept the refund or book an alternative flight: choose the option you prefer from those proposed by the airline. If their service does not satisfy you, you can always turn to other companies to find an alternative flight.

  4. In case of problems: if the airline refuses to compensate you or does not offer solutions satisfactory, you can contact the national authority responsible for air passenger rights. In Italy, this authority is ENAC - National Civil Aviation Authority.

Alternatives to consider

If you don't want to waste time with refund procedures or if you simply want to immediately find a solution to continue your trip, you can consider some alternatives.

  • Contact a travel agency: Travel agents are experts at finding quick solutions and often have access to special fares or flights not available on the open market. They may be able to find you an alternative flight quickly.

  • Search flights with other airlines: many airlines offer flights to your destination and may have seats available. Check offers and compare prices. Remember that, in case of cancellation, some companies may offer flights at discounted prices.

  • Evaluate other transport options: depending on the destination, you may consider other means of transport, such as trains, buses or ships. These can be a more reliable and convenient solution, especially if you need to reach a location not served by other flights.

Useful tips

Here are some tips to keep in mind for the future:

  • Insure your trip: take out travel insurance that covers flight costs in case of cancellation. Credit cards sometimes offer this type of coverage, so it's worth checking the conditions of your card.

  • Stay updated: follow flight updates through the company's app airline or their official channels. This way, you will be notified in advance of any changes or cancellations.

  • Book with flexibility: when booking a flight, consider the option of refundable or changeable tickets , although they may cost slightly more. Flexibility can be useful in case of unexpected events.

We hope this information has helped you understand your rights and the options available to you in the event of a canceled flight. Remember that it is your legal right to get compensation and you will never have to pay to get what you are entitled to. If you have further questions or need more detailed information, don't hesitate to ask.

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