Flight Overbooking in Salzburg – What to Do & How to Get Compensation

Salzburg, known for its breathtaking alpine scenery and rich cultural heritage, is a popular travel destination. However, with the increase in air travel, flight overbooking has become a frequent issue at Salzburg Airport (SZG). Airlines sometimes sell more tickets than available seats, leaving passengers stranded. If you’ve been denied boarding due to overbooking, you may be entitled to financial compensation. Let’s explore your rights and the best steps to take if this happens to you.

Why Do Airlines Overbook Flights in Salzburg?

Overbooking is a common practice among airlines worldwide. It happens because airlines anticipate a certain number of passengers will miss their flights. To maximize profits, they sell more tickets than seats available. Unfortunately, when all passengers show up, some are denied boarding.

Salzburg Airport, serving thousands of passengers daily, especially during peak ski season, sees its fair share of overbooking cases. If you're affected, don’t panic—there are solutions, and you may even get paid for the inconvenience.

Your Rights Under EU 261 Regulation

European air passenger rights are among the strongest globally. Under EU Regulation 261/2004, if you are involuntarily denied boarding due to overbooking, you are entitled to:

• Compensation of up to €600 depending on the flight distance.

• A replacement flight or full refund if you choose not to travel.

• Meals, refreshments, and accommodation if your new flight is delayed overnight.

The compensation amounts are as follows:

• €250 for flights up to 1,500 km.

• €400 for flights between 1,500 and 3,500 km.

• €600 for flights over 3,500 km.

Since Salzburg Airport primarily serves European and mid-range international flights, most overbooked passengers will receive €250 to €400 in compensation.

What to Do If Your Flight Is Overbooked in Salzburg

If you are denied boarding at Salzburg Airport due to overbooking, follow these steps:

1. Do Not Voluntarily Give Up Your Seat

Airlines often ask for volunteers to take a later flight. If you volunteer, you may not be eligible for full compensation. Instead, wait until you are officially denied boarding.

2. Ask for a Written Confirmation

Request a written statement from the airline confirming that you were denied boarding due to overbooking. This document strengthens your claim.

3. Get Proof of Additional Expenses

If the airline does not provide food or accommodation, keep all receipts for expenses you incur. You can claim reimbursement later.

4. Request a New Flight or a Refund

You have the right to choose between an alternative flight or a full refund. If you opt for another flight, ensure the airline covers all costs.

5. Claim Your Compensation

Submit a compensation claim to the airline. If they refuse to pay, Trouble Flight can help you file a legal claim to get your money.

Alternative Airports Near Salzburg

If your flight from Salzburg is overbooked and you need to travel urgently, consider departing from another airport nearby:

• Munich Airport (MUC) – About 1.5 to 2 hours by train or car. A major international hub with more frequent flights.

• Innsbruck Airport (INN) – About 2 hours by train or car, offering connections to key European destinations.

• Vienna International Airport (VIE) – A larger airport with more airlines and flight options, reachable in around 2.5 to 3 hours by train.

If you find an alternative flight at another airport, check with the airline—they might cover the transportation costs due to the overbooking inconvenience.

What If the Airline Offers You Vouchers Instead of Cash?

Airlines sometimes offer travel vouchers instead of cash compensation. While this might seem like a good deal, you are not obligated to accept vouchers. You have the right to request the full compensation amount in cash or bank transfer.

How to Increase Your Chances of Getting Compensation

• Stay firm but polite. Airlines may try to deny responsibility, so know your rights.

• Use Trouble Flight. Our team specializes in flight compensation claims and ensures you get the maximum payout.

• Don’t wait too long. You typically have up to 3 years to file a claim, but it's best to act fast.

Real Case Example: Overbooking at Salzburg Airport

Anna, a traveler from London, was denied boarding on a flight from Salzburg to the UK due to overbooking. The airline initially offered her a voucher worth €200, but she refused. With Trouble Flight’s assistance, she successfully claimed €400 in cash compensation. The process was smooth, and she received the money within a few weeks.

Final Thoughts: Don’t Let Overbooking Ruin Your Trip!

Flight overbooking can be frustrating, but remember—you have rights! If your flight from Salzburg was overbooked, you can claim up to €600 in compensation. Don’t settle for less than what you deserve.

Was your flight overbooked? Let us help you get your money back—start your claim now!