Flying to or from North Macedonia can be a pleasant experience, but what happens if your flight is overbooked? Overbooking occurs when airlines sell more tickets than available seats, a common practice aimed at mitigating potential no-shows. While this may help airlines, it can disrupt your travel plans. If your flight is overbooked in North Macedonia, knowing your rights and options is essential.
Airlines often overbook flights to maximize revenue. However, when every passenger shows up, some may be denied boarding. While this situation is inconvenient, passengers impacted by overbooking are protected by strong regulations, particularly under EC261. This European regulation ensures that passengers departing from or flying to EU territories, including North Macedonia, are entitled to compensation and assistance.
If you find yourself facing an overbooked flight, here are the immediate steps you should take:
Stay Calm and Check Alternatives While frustrating, staying composed allows you to evaluate your options more clearly. Start by discussing alternate flights with the airline’s representative. For example, if your overbooked flight departs from Skopje International Airport, you might inquire about flights from Ohrid St. Paul the Apostle Airport. Located approximately 170 km southwest of Skopje, this smaller airport could provide alternative routes to your destination.
To reach Ohrid from Skopje, you can use the regular bus services or hire a taxi. The scenic journey takes around 2.5 to 3 hours.
Know Your Rights Under EC261 EC261 guarantees compensation for passengers denied boarding due to overbooking. Depending on the distance of your flight, compensation can range between €250 and €600. Additionally, the airline must offer you:
Meals and refreshments while you wait
Access to communication (e.g., phone calls or emails)
Accommodation if the next flight departs the following day
Transport to and from the accommodation
Request Written Confirmation Always ask the airline for written confirmation of the overbooking and your denial of boarding. This document is crucial when filing a compensation claim.
File a Claim for Compensation Once back home or at your destination, you can submit a claim for compensation. Trouble Flight specializes in assisting passengers with claims, ensuring you receive the compensation you deserve.
North Macedonia, particularly Skopje International Airport, serves as a growing hub for both local and international travel. As tourism and business activities in the region increase, airlines often find themselves balancing demand with limited seating capacity. Peak travel times, such as summer holidays and festive seasons, are particularly prone to overbooking.
Arrive Early: Passengers who check in last are often the first to be denied boarding. Arriving early can minimize this risk.
Join Airline Loyalty Programs: Elite members of loyalty programs are less likely to be bumped off flights.
Consider Nearby Airports: If Skopje’s flights are fully booked, explore options from Ohrid or even nearby airports in neighboring countries like Pristina (Kosovo) or Sofia (Bulgaria). Pristina International Airport is a short 2-hour drive from Skopje, and Sofia Airport can be reached in around 4 hours by bus or car.
Keep Important Items in Your Carry-On: If your flight changes unexpectedly, having essentials like chargers, snacks, and medication in your carry-on can save you a lot of stress.
While dealing with flight issues isn’t ideal, North Macedonia offers an opportunity to explore its rich culture and breathtaking landscapes. If you’re stuck in Skopje, take a moment to visit the Old Bazaar, a bustling marketplace filled with history and charm. For those near Ohrid, the iconic Lake Ohrid and its surrounding monasteries are worth a visit. These moments of unexpected discovery can turn a frustrating delay into a memorable experience.
Am I entitled to compensation if my flight is overbooked in North Macedonia? Yes, under EC261 regulations, passengers denied boarding due to overbooking are eligible for compensation, meals, accommodation (if required), and alternative transport arrangements.
What should I do if the airline offers vouchers instead of money? You are not obligated to accept vouchers. You can request monetary compensation instead, as this is your right under EC261.
Can I claim compensation for overbooking on non-EU airlines? If the flight departs from North Macedonia (an EU-associated state for aviation purposes), EC261 still applies, even for non-EU airlines. However, flights arriving in North Macedonia from non-EU countries may not be covered.
Being denied boarding due to overbooking in North Macedonia can be a stressful experience. However, with knowledge of your rights under EC261, you can turn the situation to your advantage. Remember to stay calm, explore alternative options, and file for compensation promptly. If navigating the claims process feels overwhelming, Trouble Flight is here to assist you every step of the way.
North Macedonia’s airports are gateways to a beautiful and diverse country. Whether you’re in Skopje or exploring Ohrid, make the most of your time, even amidst travel hiccups.