How to get compensation for a cancelled or delayed flight with HiSky

 

HiSky, the Moldovan airline with flights to both domestic and international destinations. Its main departure airports are Sharm El Sheikh, Frankfurt, Dublin, Tel Aviv, Lisbon, Oradea, Baia Mare, Targu Mures, Moscow, Istanbul, London and even Bergamo. Even with this airline company it can happen that there is a flight disruption, such as a cancelled HiSky flight or a delayed HiSky flight. For this reason, this page was created to give you the information you need to claim HiSky compensation. In this article, we will explain your rights according to EC regulation 261/2004 and how Trouble Flight can help you obtain compensation for your HiSky flight disruptions.

When is it possible to obtain compensation, cases and regulation EC 261/2004

Regarding the possibility of obtaining compensation for a cancelled or delayed flight with HiSky, it is important to know the provisions laid down in EC Regulation 261/2004. According to this regulation, passengers are entitled to monetary compensation in the event of flight cancellation, delay of at least three hours to the scheduled final arrival, and denied boarding due to overbooking. However, there are some exceptions where the airline is not obliged to provide compensation, such as adverse weather conditions or an employee strike. To determine whether you are entitled to compensation for a cancelled or delayed flight with HiSky, it is important to provide all the details of your case to Trouble Flight for an accurate assessment of the situation.

The cases in which you can obtain compensation from HiSky airline are as follows:

Cancelled flights: if your HiSky flight has been cancelled without at least 14 days' notice, you are entitled to a full refund of your ticket or a free flight change.

Delayed flights: if your HiSky flight has arrived at least 3 hours late with respect to the scheduled time, you have the right to monetary compensation depending on the distance of the flight route.

Overbooking: if you were denied boarding because your HiSky flight was overbooked, you have the right to monetary compensation and to be re-routed on an alternative flight.

All these compensation claims are regulated by EU Regulation EC 261/2004, which establishes the rights of air passengers in the event of disruptions such as those mentioned above.

How much is HiSky compensation

Compensation for a cancelled or delayed flight with HiSky can vary depending on the distance of the air route and the time of the delay. According to EC Regulation 261/2004, for flights within 1,500 kilometres, the compensation is € 250. For flights between 1,500 and 3,500 kilometres, the compensation is € 400. Finally, for flights of more than 3,500 kilometres, the compensation is €600. However, if you incurred extra costs due to the cancelled or delayed flight, such as hotel accommodation or car rental, you can claim reimbursement of these costs.

When are you not entitled to compensation?

There are certain circumstances in which the flight disruption is not directly attributable to the airline, and in these cases HiSky is not obliged to provide a refund.

Cases in which you are not entitled to compensation include:

Adverse weather conditions

Collision with birds

Air traffic

Exceptional events, such as strikes, acts of terrorism, and so on.

Furthermore, it is important to emphasise that in order to obtain compensation, the disruption must have been caused by HiSky and not by a circumstance beyond its control.

How to obtain compensation with Trouble Flight for a cancelled or delayed HiSky flight

To obtain compensation for a cancelled or delayed HiSky flight via Trouble Flight, there are a few steps to follow:

Keep all documentation relating to your flight: this includes your ticket or booking confirmation, boarding pass and any receipts and invoices for extra expenses incurred due to the disruption.

Fill in the online claim form on the Trouble Flight platform. In this form you will have to provide detailed information about your flight, such as the date, time and flight number, as well as the details of the disruption you suffered (e.g. the reason why the flight was cancelled or the delay time).

Send all the required documentation and the claim form to Trouble Flight.

Wait for the claim to be processed and evaluated.

Receive the compensation for your cancelled or delayed flight.

Trouble Flight will handle the entire claims process and represent your interests vis-à-vis HiSky, guaranteeing you the maximum compensation provided by law.

How long does the procedure take?

The duration of the procedure to obtain compensation from the HiSky airline depends on the complexity of the case and the timeliness of the claim. On average, the procedure can take from several weeks to several months. With Trouble Flight, we are committed to handling your claim as quickly as possible, providing support and assistance throughout the process. We use our years of experience to present your claim in an effective and timely manner to increase your chances of obtaining compensation.

How to get compensation for airline disruptions with HiSky

In conclusion, claiming compensation for airline disservice with HiSky can be a complex process. It is important to understand your rights under EC Regulation 261/2004 and to know which cases you can obtain compensation. It is important to keep all the documents necessary to file a claim and to follow the correct procedure. With Trouble Flight, the entire process can be simplified and efficiently managed to obtain the compensation due.

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02-02-2023
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01-12-2023
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